FAQ

FAQ:

What do you mean by technical Support?

It is a method of providing technical support online through taking remote access to the customer’s computer. For example, if you are facing any kind of issues with your emails, then you will seek this kind of support. This is the best way to save time and money.

What is the process to fix the email related issue?–

First of all, you just need to get connected with our remote technical experts in order to get your issues fixed. Once you are connected to our certified engineers, they take remote access of your computer and troubleshoot the error and then fix the error instantly.

How long does it take to fix the issue?

It depends upon the type of issue. Generally it takes 30 minutes to 1 an hour to fix or resolve the issue.

Do you support for all kinds of emails?

Yes, we provide remote email support for all kinds of email.

How much do you charge to fix an issue?

It depends upon the type of issue. Although, our support service starts from $99.

How many types of support services do you provide to your customers?

We primarily provide two kinds of support services.

  • (A) One time fixes – customer pays the amount for one time.
  • (B) One year agreement – Customer pay amount for complete one year period and get support for one year without paying any extra amount for the support services related to emails.
  • (c) Two year agreement- Customer pay amount for complete two year period and get support for one year without paying any extra amount for the support services related to emails.
  • (D) Three year agreement - Customer pay amount for a complete three year period and get support for one year without paying any extra amount for the support services related to emails.

What are the modes to accept payment?

Through credit cards, cheques, PayPal etc.

USA(TOLL FREE) 1-800-542-0248/UK (TOLL FREE) 0-808-280-2972
AUS (TOLL FREE) 1-800-360-519